21 Nov Public Health Students Test Healthcare.gov
“These folks are savvy. Every person in here is a tech savvy person whose used to being online,” Petrila said. “No one’s in here thinking, ‘Well, what’s the Internet?’ If these folks can’t navigate this website, then that’s a serious problem.”
There is a serious problem. They tried with different browsers, including Chrome, Firefox and Internet Explorer. A few students had iPads, but they wouldn’t scroll. They somehow figured out they might have better luck by clearing their browser history; that got them further.