Refund policy
Thank you for choosing Serenecare for your home care needs. We strive to provide exceptional services and ensure your satisfaction. Please review our refund policy outlined below:
Service Cancellations and Refunds
a. Companion Care & Personal Care at Home, Dementia Care at Home, 24-Hour Home Care, Hospice Supportive Care: i. If you wish to cancel a scheduled service, we require at least [insert notice period, e.g., 24 hours] advance notice. Failure to provide timely notice may result in a cancellation fee. ii. If a cancellation is made within the specified notice period, we will refund any prepaid fees for the canceled service.
b. Senior Fall Risk Management, Staffing Placement Services, Non-Medical Transportation: i. If you need to cancel a scheduled service, we kindly request at least [insert notice period, e.g., 48 hours] advance notice. Cancellations made within the specified notice period may be subject to a cancellation fee. ii. If a cancellation is made within the specified notice period, we will refund any prepaid fees for the canceled service.
Refunds for Unused Services
a. If you have prepaid for services but no longer require them or have a change in circumstances, you may request a refund for any unused services. b. To request a refund, please contact our customer service team at [insert contact details] and provide the necessary information for verification.
Processing Time and Method
a. Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. b. If your refund is approved, we will initiate the refund process within [insert processing time, e.g., 5 business days]. c. Refunds will be processed using the original payment method unless otherwise agreed upon. d. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.
Non-Refundable Services
a. Some services provided by Serenecare may be non-refundable. These may include but are not limited to assessment fees, consultation fees, administrative fees, or other non-service-related charges. b. Non-refundable services will be clearly communicated to you at the time of booking or prior to the service delivery.
Service Modifications or Rescheduling
a. If you need to modify or reschedule a service, please contact us as soon as possible to discuss the necessary changes. b. We will make every effort to accommodate your request, subject to availability and any applicable terms and conditions.
Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to our customer service team at info@screnecare.com. We are here to assist you and provide further clarification.
Please note that by using our services and engaging with Serenecare, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.
Last updated: [24-06-2023]